Change your password

Before you start

• You need to be signed in. Have you forgotten your password? Use Forgot Password? on the Sign In page. See Sign in.
• The link is sent to your sign-in address, the one shown in your profile. You need to be able to read this email within 15 minutes.
• The sign-in and password pages follow the language chosen in FormulooPM, and so does this email: it goes out in the language you last signed in with. This article quotes them in English.

Ask for the link

1. In the bar, click your avatar, on the right.
2. Click Profile.
3. In the Password block, click Change password.

The profile confirms the sending: “An email was just sent to … The link is valid for 15 minutes.” The button becomes Send the link again.

Choose the new password

1. In your mailbox, open the email “FormulooPM: choose your password”. Its title is “Change your password”.
2. Click Choose my new password.
3. If a One step left page appears, click Choose my password.
4. On the Choose your password page, enter the new password in Password. The rules are in Choose a password.
5. Type it again in Confirm your password.
6. Click Save and continue.

Sign in again

1. The Your account is ready page confirms the update. It takes you to the sign-in page after 5 seconds, or straight away with Go to the sign-in page.
2. Sign in with the new password. You return to your profile.

A second email, “FormulooPM: your password was changed”, confirms the change, with its date, its time in UTC and the IP address it was made from.

If you get stuck

What you see	What to do
No email arrives.	Look in your junk folder. In the profile, click Send the link again, or Change password if you have left the page.
“This link has expired.”	The link is more than 15 minutes old, or it has already been used. Go back to the profile and click Change password.
“We could not continue”	The link has expired, has already been used, or was cut by your email software. Ask for a new link from the profile.
The password is refused, with a message under the field.	The message names the rule that is not met. The new password must also be different from your last three.
“The service is not answering. Try again in a moment.” just after Change password	The link could not be sent. Try again in a moment.
“Your session has expired. Please sign in again.”	Sign in again, then go back to the profile.
You receive “FormulooPM: your password was changed” without having asked for it.	Use Forgot Password? on the Sign In page to take back control, then tell your administrator.

Good to know

• Until you have followed the link, your current password stays valid. You can therefore ignore an email you did not ask for.
• The link can only be used once.
• Saving the new password closes all your sessions, on all your devices. See Close your sessions.
• The profile never asks for your password. You only type it on the secure sign-in pages.
• Your email address is also changed from the profile, with a link sent to the new address. See Account and profile.