Watch a ticket

Before you start

• Any project member can watch a ticket, Viewers included: watching writes nothing in the ticket.
• Making someone else watch, or removing them, is reserved to project members with the Admin role.
• On an archived project, you can still watch a ticket yourself, but no one manages other people’s watching anymore.

Watch the ticket

1. Open the ticket.
2. At the top right, click the eye. The number next to it says how many people watch the ticket.
3. Click Start watching. Your name joins the Watched by list, and the number goes up by one.

To stop, open the eye again and click Stop watching.

Who watches automatically

The reporter, the assignee, mentioned people and those who comment watch the ticket without doing anything. They can stop watching like anyone else.

The reporter and the assignee are still notified through their role even when they no longer watch: only their notification preferences silence them.

Make a member watch (Admin)

1. Open the ticket’s eye.
2. In Add a watcher, choose the person. They appear in the list at once.
3. To remove someone, click the cross to the right of their name.

The list only offers active project members who do not watch the ticket yet.

If you get stuck

What you see	What to do
Neither Add a watcher nor crosses in the list.	These actions are reserved to project Admins, and absent from an archived project.
You watch the ticket but receive no email.	Check your Notification preferences, in your avatar’s menu: an event type turned off no longer emails you, even on a watched ticket.

Good to know

• You never get a notification for your own actions.
• Watching a ticket changes neither its version nor its history.