Give feedback

Before you start

• You only need to be signed in. Your name and address come from your account: there is nothing to type.
• Five pieces of feedback per hour at most. Beyond that, the window says so, and your message stays in place.

Open the window

The feedback button is a small speech-bubble icon:

• at the bottom left of the ticket creation windows, as in Jira;
• at the top of the help panel, next to the cross.

Its tooltip says Give feedback.

Send your feedback

1. Choose the subject: Ask a question, Leave a comment, Report a bug or Suggest an improvement.
2. Under “Tell us more”, write your message, up to 2,000 characters.
3. Tick the box if the product team may contact you: your address is only attached in that case.
4. Click Send feedback.

A message confirms that your feedback was sent. The screen you write from is attached, so that the team knows what you are talking about.

If you get stuck

What the screen says	What to do
“You have already sent five pieces of feedback this hour.”	Wait a little: your message stays in the window.
“Feedback sending is not set up yet.”	Feedback sending is not open yet. Try again later.
“Your feedback could not be sent.”	Try again in a moment.